Support

Fail to save Office documents in Android 4.4‘s resolution

Dear All:

As the latest version of Android 4.4, Google banned all APP on the external SD card (sdcard1) from writing, this will cause errors when saving the document in Kingsoft Office. It shows "Save error", as below:

fail to save android office file

We are communicating with Google to resolve this problem in Kingsoft Office 6.0 which will be released in March. Before Kingsoft Office 6.0's release, you can follow instructions here to save document into the built-in memory (sdcard0).

1. When you edit the original document, encountered "Save error" situation, please follow below instruction.

1.1 Tap "Save As";

fail to save android office file

1.2 Select "Memory Card";

fail to save android office file

If you don’t see above directory when tapped "Save As" , please keep tapping on the upper left corner icon "fail to save android office file " until you see the directory shown above.

1.3 Select "documents" , and tap "Save".

fail to save android office file

If you can not find this folder, please tap the upper right corner "fail to save android office file ", create a new folder name "documents" . Then tap " fail to save android office file".

fail to save android office file

2. If you created a new file and need to be saved, please:

2.1 Tap "Save";

fail to save android office file

2.2 Select "Memory Card";

fail to save android office file

2.3 Select "documents" , and tap "Save".

fail to save android office file

 

If you can not find this folder, please tap the upper right corner "fail to save android office file ", create a new folder name "documents" . Then tap " fail to save android office file".

fail to save android office file

Other Office users (Polaris, QuickOffice, Documents to Go, OfficeSuite, etc.) can also follow this approach to solve the problem.   

We deeply apologize for the inconvenience. Currently we are preparing the latest version 6.0. Compared to the previous version, this version will be a great improvement. With the complete new UI design and interaction, we believe it would catch your eyes and you will be keen to use it. Thank you all for supporting us in the last two years!

Kingsoft Office Team